All inquiries are handled via email but you can call us and leave a message :)

Hi Ostrichpillow!

<p id="isPasted" style="box-sizing: inherit; color: rgba(0, 0, 0, 0.75); font-family: SharpSans-Book, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We do not offer exchanges. If you would like to replace your product with another one, you can fill out a return form here and send back the product you do not want to keep and then place a new order in our store.</p>

We do not offer exchanges. If you would like to replace your product with another one, you can fill out a return form here and send back the product you do not want to keep and then place a new order in our store.

Can I exchange my purchase for a different product?

Returns & Warranty

In-Store Locations in the USA

Can I change my shipping address?

When will I receive my order?

My order hasn't reached me yet, what should I do?

What types of payment do you accept?

Which currency will I be charged in?

My discount code is not working, what can I do?

Orders

I didn't receive my tracking email, what should I do?

What carrier do you use for shippings?

Will I be required to pay any custom duties or additional taxes?

My package seems to be lost, what should I do?

What happens if the status of my parcel is "Returned to sender"?

What's your policy on stolen goods?

When are you going to ship?

How do I track my order once it's been shipped?

Can I change the shipping address after placing an order?

Shipping

About Orders

Can you explain your return policy?

Where can I find my product Batch Code?

I've bought my product from another store, how can I return it?

Is my product under warranty?

What happens if my damaged product was bought in a store?

Do I qualify for warranty without an order number or if the product was a gift?

How can I request a return label for an item?

Where are the products made?

I want to distribute OstrichPillow Products

Review, Partnerships & Influencers

OstrichPillow Marketing Department

About

Heated Neck Wrap

Eye Mask

Go Neck Pillow

Hot & Cold Eye Mask

Heatbag

Bamboo Compression Socks

Loop Eye Pillow

Mini Handy Pillow

Light Versatile Pillow

Hood

Candle

Original Napping Pillow

Memory Foam BedPillow

Care Recommendations

Eye Mask Specs

What's the Eye Mask made of?

Is Eye Mask suitable for all head sizes?

Can I open your eyes while using Eye Mask?

Is Eye Mask safe for my skin?

Does Eye Mask provide total blackout when I am wearing it?

Is Eye Mask comfortable for back, side, and belly sleepers?

Is Eye Mask breathable?

Will the Eye Mask closure pull my hair?

Does Eye Mask stay in place all through the night?

Does the Eye Mask head strap feel comfortable around the ears?

Is Eye Mask headphones / earplugs friendly?

Is Eye Mask latex-free?

Is Eye Mask vegan?

Does Eye Mask come with any accesory?

Does Eye Mask have any odor?

Will I wake up with marks on my face after wearing Eye Mask during the night?

Can Eye Mask be heated?

Neck Wrap Specs

How do I heat the Neck Wrap?

How long does the Neck Wrap keep the warmth?

How do I freeze the Neck Wrap?

How long does the Neck Wrap keep cold?

Is the Neck Wrap heavy on the neck and shoulders?

How does moisture heat work?

Does the Neck Wrap work on other parts of the body, such as the feet?

Is the Neck Wrap scent-free?

Is the Neck Wrap heated all the way through?

Can the Neck Wrap be heated without a microwave?

Is the Neck Wrap only available in one size?

How does the Neck Wrap stay attached to the neck?

What's Spot-Cleaning?

Hot&Cold Eye Mask Specs

How to heat the Hot & Cold Eye Mask?

How long does the Hot&Cold Eye Mask keep the warmth?

How to get the Hot&Cold Eye Mask cold?

Can the Hot&Cold Eye Mask be placed in the fridge?

How long does the Hot&Cold Eye Mask keep cold?

Does the Hot&Cold Eye Mask press on the eyes?

Does the Hot&Cold Eye Mask come with any accessory?

How does moisture work?

Is the Hot&Cold Eye Mask washable?

How does the Hot&Cold Eye Mask stay attached to the head?

Will the closure on the Hot&Cold Eye Mask pull my hair?

Does the Hot&Cold Eye Mask provide total blackout when I am wearing it?

Is the Hot&Cold Eye Mask suitable for all head sizes?

Can the Hot&Cold Eye Mask be heated without a microwave?

Is the Hot&Cold Eye Mask scent-free?

Is the Hot&Cold Eye Mask only available in one size?

Does the Hot&Cold Eye Mask keep your eyes closed at night?

Do you have to wear the Hot&Cold Eye Mask hot or cold to be effective ?

Can children use the Heat&Cold Eye Mask?

Is the Hot&Cold Eye Mask latex free?

Hot&Cold Eye Mask

Go Neck Pillow Specs

Can I compress the Go Neck Pillow for long periods?

Why one side of the Go Pillow is higher?

Digital Detox Phone Case Specs

Does Digital Detox Phone Case work for all smartphones, even dumbphones?

How many smartphones can I fit in Digital Detox Phone Case?

How Digital Detox Phone Case can help me to improve my Self-Care?**          Digital Detox Phone Case is L26.5 x W13.0 x H3.0, 106g          There are many studies and researches on cell phone usage that show that an average user has 63 interacti

Does the Digital Detox Phone Case work everywhere?

Why not use airplane mode or turn off the phone?

Can the Digital Detox Phone Case damage my phone?

How does Digital Detox Phone Case affect my phone's battery?

How is the relationship between human beings and technology?

When can I use Digital Detox Phone Case?

Can I use the Digital Detox Phone Case at night?

Are there any other benefits?

Digital Detox Phone Case

Bamboo Compression Socks Specs

What is the size guide?

I don't feel like I have any medical problem, why should I wear these kind of socks?

Why do you offer 8-15 mmHg compression?

Candle specifications

How long do the candles burn?

How are these candles made?

Is the candle biodegradable?

Can I reuse the jar?

What is the composition of the wicks?

Heatbag specs

When can I use Heatbag?

For how long can I use Heatbag?

How to heat or cold the Heatbad?

What is the maximum temperature that Heatbag can reach?

How long will it take to notice the benefits of using Heatbag?

How to use your Heatbag correctly

Can I use Heatbag to warm kids or animals?

Can I fold or roll up Heatbag?

Can I lay on the heating pad or use it like a pillow?

Can I use Heatbag to warm other things?

What can I do if Heatbag is too warm?

Can I carry Heatbag in the plane?

How to use the heatbag if I don't have a microwave?

Hood Specs

Loop Eye Pillow Specs

Mini Handy Pillow Specs

Light Versatile Pillow specs

How do I try the Light Versatile Pillow without breaking the label?

Original Napping Pillow specs

Which materials are Bed Pillow made of?

Why is Bed Pillow innovative?

Is Bed Pillow comfortable for everyone?

Is Bed Pillow safe for my skin?

Is Bed Pillow breathable?

Is Bed Pillow compatible with my own pillow covers?

Is Bed Pillow machine washable?

Is Bed Pillow latex-free?

How posture affects quality sleep?

How can Bed Pillow help me?

Bed Pillow

Product Questions

Can I exchange my purchase for a different product?Updated 3 years ago