Hi Ostrichpillow! logo
Hi Ostrichpillow! logo

All articles

Orders

Order Status, changing shipping address, payment types. All your order related questions have an answer here!

Can I change my shipping address?

We unfortunately cannot make any changes to your order once it has been processed. If you need to change the shipping address on a processed order, we recommend getting in touch with the courier in charge of delivering your parcel, providing them wit

When will I receive my order?

Orders are processed Monday through Friday, 4-24 hours after it was placed. Please take a look at the shipping rates and times in our Shipping section for more information. Sometimes it takes a bit longer for some carriers to update their servers, bu

My order hasn't reached me yet, what should I do?

All of our products are delivered using local courier services, in the case of delays, it's faster to contact the courier directly. To find out the courier being used, you can check the tracking link that we sent you. Once you have your claim number,

What types of payment do you accept?

We accept payments by Credit Card, Visa, Mastercard, American Express, Discover, Dinners club, Apple Pay, Google Pay, Meta Pay, PayPal, Bancontact and Ideal.Please be aware that depending on your country, internet browser and operative system some of

Which currency will I be charged in?

In order to improve your shopping experience you will be charge in your local currency at not extra cost for you. We accept USD $, EUR €, GBP £, CAD $, AUS $, CHF, JPY ¥, KRW ₩, CNY ¥, HKD $, CZK Kč, DKK kr., PLN zł., SEK kr., NZD $, TWD $ AND SGD S$

My discount code is not working, what can I do?

If your code isn't working, it's usually for 3 reasons:. If neither of these seem to be the case, let us know at [email protected], Please provide us with your country of purchase and destination, items you would like to purchase, and any other re