Order Status, changing shipping address, payment types. All your order related questions have an answer here!
We unfortunately cannot make any changes to your order once it has been processed. If you need to change the shipping address on a processed order, we recommend getting in touch with the courier in charge of delivering your parcel, providing them wit
Orders are processed Monday through Friday, 4-24 hours after it was placed. Please take a look at the shipping rates and times in our Shipping section for more information. Sometimes it takes a bit longer for some carriers to update their servers, bu
Orders are processed immediately after they are placed, so unfortunately we cannot accept cancellations once an order has been processed because it will already be in route. Now, if you'd like us to try anyway, email us to cancelmyorder@ostrichpillow
All of our products are delivered using local courier services, so in the case of delays it's faster to contact the courier directly. To find out the courier being used, you can check the tracking link that we sent you. If there are any problems, you
We accept payments by Credit Card, Visa, Mastercard, American Express, Discover, Dinners club, Apple Pay, Google Pay, Meta Pay, PayPal, Bancontact and Ideal.Please be aware that depending on your country, internet browser and operative system some of
In order to improve your shopping experience you will be charge in your local currency at not extra cost for you. We accept USD $, EUR €, GBP £, CAD $, AUS $, CHF, JPY ¥, KRW ₩, CNY ¥, HKD $, CZK Kč, DKK kr., PLN zł., SEK kr., NZD $, TWD $ AND SGD S$
If your code isn't working, it's usually for 3 reasons:. If neither of these seem to be the case, let us know at [email protected], Please provide us with your country of purchase and destination, items you would like to purchase, and any other re