Returns & Warranty
Want an exchange? Is your pillow misbehaving? Ask here!
Can you explain your return policy?
Eligible items can be returned within a 100 calendar days window. The 100 days start from the delivery date. We do not accept returns after this time frame. Only items purchased via our website are eligible to be returned. If you purchased from a ret
Where can I find my product Batch Code?
The Batch Code is a number we use to identify and control our production. It should look like OPXXXXXX (8 digits, for example, OPGV0215) and you can find it in the packaging and the product label.
Is my product under warranty?
Only purchases made on the Ostrichpillow® official website are covered by this warranty. If you buy our products from any of our authorized distributors, you should exercise the warranty before such distributors.
What happens if my damaged product was bought in a store?
You should contact the store directly to inform them of the issue.
Do I qualify for warranty without an order number or if the product was a gift?
To be able to replace your product, you will need to provide a valid order number which shows that it was purchased through our website. It should look like OP-XXXXXX and it appears in the receipt of your order.
How can I request a return label for an item?
If you wish to initiate a return, you can request a return label by submitting our Return Form (US/CA - Rest of the World). The submission is typically reviewed within 48 business hours. If your return is approved, you will receive an email with your