Returns & Warranty

Want an exchange? Is your pillow misbehaving? Ask here!

How can I return my order?

All items can be returned within 100 days of receipt if they have not been damaged. Please fill the Return form and we'll get in touch with you.

Where can I find my product Batch Code?

The Batch Code is a number we use to identify and control our production. It should look like OPXXXXXX (8 digits, for example, OPGV0215) and you can find it in the packaging and the product label.

Can I exchange my purchase for a different product?

We do not offer exchanges. If you would like to replace your product with another one, you can fill out a return form here and send back the product you do not want to keep and then place a new order in our store.

I've bought my product from another store, how can I return it?

Returns for products purchased at any other store are processed by their team. Please, contact the store where you bought you product.

Is my product under warranty?

Only purchases made on the Ostrichpillow® official website are covered by this warranty. If you buy our products from any of our authorized distributors, you should exercise the warranty before such distributors. If you wish to find out more, check h

What happens if my damaged product was bought in a store?

You should contact the store directly to inform them of the issue.

Do I qualify for warranty without an order number or if the product was a gift?

To be able to replace your product, you will need to provide a valid order number which shows that it was purchased through our website. It should look like OP-XXXXXX and it appears in the receipt of your order.