Shipping

I didn't receive my tracking email, what should I do?

If you haven't received your tracking information within 48 business hours after placing your order, don't worry! Reach out to us at [email protected] with your order number (which you can find in the order confirmation you received) and we will g

What carrier do you use for shippings?

We optimize every shipping depending on the items included and the final destination. For that purpose, we work with FedEx, UPS, or USPS.

Will I be required to pay any custom duties or additional taxes?

All stated prices are inclusive of all applicable taxes for deliveries within the United States, Switzerland, Norway, and the European Union (unless stated otherwise on the product page). For other countries, all customs duties, fees, and other impor

My package seems to be lost, what should I do?

If, after contacting the courier, you are told that your package is lost, please contact us at [email protected] and we will gladly help you out.

What happens if the status of my parcel is "Returned to sender"?

If the status of your parcel is “Returned to sender” it means that there have been several delivery attempts to deliver your parcel from the courier, or it has been waiting to be picked up in a pick-up location for too long. Unfortunately, in this ca

What's your policy on stolen goods?

Packages stolen from customer's property are not subject to refunds or replacements. We recommend the following steps to avoid any frustrations:. Delivery Instructions: Provide specific delivery instructions after placing your order, such as leaving

When are you going to ship?

For the USA, we do our best to ship 4-24 business hours after the order is placed. For the EU and the rest of the world we ship 24-248 business hours depending on the queue; if you do not have your shipping confirmation within these times for your lo